SHIELD LOGISTICS

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Freight Broker Agents

Freight broker agent get solutions and support so you can grow your business

More time to build relationships and go after new business. This is the core of any agent's goal. With the right experience, personalities and responsiveness, a support staff can reduce the amount of administrative work you do - which means you can spend more time earning and keeping customers. 

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Is it time for a change? Here are some common questions that might help you decide!!!

  1. Do carriers frequently call you because they haven't received payment?

No more slow pay

We don't like to wait for money either.

The carriers you work with expect that you will live up to your payment commitments. When you partner with us you can focus on moving freight, instead of worrying about whether or not a carrier has been paid.

We pay all carriers within 15 days of the receipt of their paperwork. In addition, we offer two quick pay options, as well as fuel advances up to 40% of the load.

  1. Is someone requiring that you maintain a minimum profit margin?
Work hard, keep your relationships

Occasionally you'll need to break even or lose money in order to maintain a strong relationship with your customers. We understand the value in keeping customers happy, so we don't require you to maintain a minimum profit margin on any load.

In addition, if you are looking to grow your business we can offer guidance and suggestions from experienced brokers and industry professionals. Having a little extra assurance might offer you an opportunity to grow beyond your own expectations.

  1. Have you lost a load because of a slow response on a new carrier?
Fast paced? We get it

Trucks never stop, we don't either!

One of the things we hear from our agents is that we are more responsive than anyone they've worked with. We understand that getting a carrier set up quickly can be the difference between covering a load or losing it. Our carrier, advance and customer teams are available 24 hours a day, every day of the year. These teams handle all of our agent requests - from Comcheck requests to credit inquiries.

With proven processes, timely communication and centralized retrieval operations we can ensure that your needs will be met quickly and accurately.

  1. Do you leave messages for different departments at the corporate office?
Communication cuts the red tape

We partner with experienced brokers. You have processes and ideas that work for you - and we're willing to listen. Our agent support center is staffed with former brokers, helpful administration specialists and company executives. They will all treat you as an individual - which means we know your name, your specialties and your concerns.

We provide every agent with team contact information for streamlined processes, and you can ALWAYS get a knowledgeable person on the phone. So even though we have different departments our communication structure keeps you from being pushed from one department to another. Need to talk to our operations manager?

Sure. Our Accounts Payable Team Lead? One moment please.

  1. Are your commissions held or lowered on a slow pay customer?
It’s your money - keep it

You work hard to cover your freight so you're entitled to your commission even if your customer is experiencing cash flow problems. If your commissions are being lowered by slow paying customers or your invoices are charged back after 60 days you should take a good look at how that is affecting your bottom line. You get the same commission percentage regardless of whether your customer pays immediately or in 90 days.

We also protect our agents from bad debt exposure. If we approve your customer for credit and they go bankrupt we take responsibility for the bad debt - we don't pass it off to you.

  1. Are invoices charged back to you at 60 days or less?
It’s your money - keep it

You work hard to cover your freight so you're entitled to your commission even if your customer is experiencing cash flow problems. If your commissions are being lowered by slow paying customers or your invoices are charged back after 60 days you should take a good look at how that is affecting your bottom line. You get the same commission percentage regardless of whether your customer pays immediately or in 90 days.

We also protect our agents from bad debt exposure. If we approve your customer for credit and they go bankrupt we take responsibility for the bad debt - we don't pass it off to you.

  1. Do your customers complain about your A/R department or invoices?
Your customer relationships are important

Maintaining relationships with your customers is a vital piece of your business. We understand that not every customer is going to pay in 30 days...but that doesn't mean we'll start harassing them for money.

We take a proactive, respectful approach to collecting on invoices and work with customers to establish acceptable pay terms. Our polite, patient A/R team will never embarrass you or threaten your customer and we'll work with them to establish the most efficient invoicing method - mail, E-mail, fax or EDI.

  1. Have you lost a load because you couldn't get a carrier set up on a weekend?
You work on the weekend

Your customers expect that you are available to move a load at any time. We're here to ensure you don't miss an opportunity to fulfill their request. We can promise to get a new carrier set up or a Comcheck issued on the weekend, holiday or after hours with no hassle.

Our afterhours crew is not an answering service - its our support center team. So you'll always talk to someone who understands what you need, both during office hours and after.